New Zealand delivery can take from one to three working days for the north island. And three to five working days for the south island. Please allow one to two additional days for rural delivery.
Free Shipping to Australia for orders over $150 NZD
Shipping to Australia on Orders under $150 NZD - $15 NZD
Free Shipping to the rest of the World on orders over $200 NZD
Shipping to the rest of the world on Orders under $200 NZD - $30 NZD
International shipping will take around a week or so. you will be able to track your parcels progress online. Shipments outside of New Zealand may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. contact your customs offices for more information.
Additional Shipping FAQs
Should i get my order shipped to my house or work address? To ensure your package arrives safely we usually use toll parcel & courier services. They generally deliver between normal business hours of 9am – 5pm and there will need to be someone there to sign for your parcel. So unless you hang around home all day, getting it delivered to your work, or your mum's work etc is probably the best idea.
Can you ship to a P.O. box? No sorry we can’t deliver to a p.o box. please use a physical address for your order.
What if my package is not delivered? If your package does not turn up within the expected delivery time outlined, then check on your shipping email you were sent and there will be track and trace details. If your dog ate your email, or you’re just kinda lazy you can email us on firstname.lastname@example.org and we’ll attempt to track the package for you. Please give the package two extra business days for delivery before emailing us.
How do i know when my order has been shipped? When your order gets shipped, you will be sent an automated email confirming your package has been sent and giving you a tracking number and a link to a site where you can track your package. If you have any other questions about shipping, fire us an email at email@example.com and we'll do our best to help you out.